Shopora Suite
Shopora guide

How to use Shopora

Every task in the shop and its back office, step by step: products, themes, orders, payment, promotions, marketplace and settings. 52 guides — type in the search box to filter.

Shopora guideCRM guidePostora AI guide
Shopora

Getting started

Install Shopora on your website

Where: Platform admin→Import project

Every product is a set of text files in the platform's block format. Each runs on its own; installed on the same website, they share customers and orders automatically.

  1. Sign in with the platform's super admin account — background jobs run with the rights of the person who imports them.
  2. Import the background.txt file first. It creates the tables and the background jobs; wait a few minutes for them to start.
  3. Import the remaining files of the zip in the order of their names.
  4. Open /dashboard and sign in again. The menu on the left only shows what your role may use.

Good to know: Installing all three? Import Shopora first, then the CRM, then Postora — the later ones read the data of the earlier ones.

Good to know: Daily jobs use the server clock. If the server runs on UTC, 03:20 on the server is 10:20 in Vietnam.

Try it with demo data

Where: Settings→Demo data and reset

Fill an empty shop with real-looking products (photos, colours and sizes), about 20 orders over two weeks, two vendor stores, a flash sale, discount codes, reviews, banners, pages, blog posts and messages.

  1. Upload the demo folder (the sample photos) to the public folder of the website.
  2. Open Settings → Demo data and reset and add the demo data. It takes about a minute.
  3. When you are done testing, delete the demo data group by group before you start selling.

Good to know: Deleting cannot be undone — export what you want to keep first (Settings → Export data). You type DELETE to confirm.

The demo shop: every block of the home page filled with sample products.
The demo shop: every block of the home page filled with sample products.

Copilot — run the shop in plain words

Where: Overview→Copilot

Type or say a sentence; Copilot reads your real products, orders and customers and answers with a list, a chart, a pre-filled form — or simply does it.

  1. Open Copilot and type: “sales today”, “order SP-10455”, “add a product”, “orders to process”.
  2. Click a row of the answer to open it.
  3. For changes (prices, delivery fee, theme colours…) Copilot shows a preview first — nothing changes until you save, and Undo brings the old value back.

Good to know: Try: “delivery fee 30000”, “free delivery from 500000”, “dark header”, “square buttons”, “add colour Yellow to the cotton tee”.

Dashboard and sales report

Where: Overview→Dashboard · Sales report

Revenue, orders, orders waiting, low stock and best sellers by day, week or month.

  1. Open Dashboard for today against yesterday.
  2. Open Sales report and pick a period (day, week, month or from–to).
  3. Click a bar or a row to see the orders behind the number.

Good to know: Activity logs show who changed what, and when.

Background jobs on the server

Where: Order Mails→Background work on the server

Order emails, care scenarios, campaigns and app notifications are sent by the server every minute — even when nobody has an admin page open.

  1. After the import the jobs switch themselves on (every 1–5 minutes, depending on the job).
  2. Fill in the web address of the shop in the settings: the server needs it to build the links in emails.
  3. Open the Background work on the server card: a green dot means running, red means not running yet, with the last error underneath.

Good to know: Messages that go to outside services (Zalo ZNS, SMS, social networks, Resend/SendGrid/Brevo email) are still sent by an open admin page, because the server cannot call other websites.

Good to know: While the server is running, open pages leave the work to it — nothing is ever sent twice.

Languages and currencies

One language or many, one currency or many

Where: Settings→Languages→Languages and currencies of the site

Two switches decide what visitors can choose. Switched off, the site speaks only its default language (or counts only in its base currency): there is no language or currency button, and the screens to translate content are hidden.

  1. Open /shop-languages (the Languages tab at the top links the four screens: Languages, Texts, Translations, Currencies).
  2. Multi-language site: on = visitors pick their language and your products, categories, brands, blog posts and pages can be translated; off = one language only.
  3. Multi-currency site: on = visitors pick a currency and see prices converted; off = the base currency only.
  4. Under Language and currency button choose where the button shows: on the pages visitors see, on the team screens, and whether each language shows its flag.
  5. Click Save. The page reloads with the new setting.

Good to know: Nothing is deleted when you switch off: translations and currencies stay stored and come back when you switch on again.

Good to know: The button docks itself in the header of every theme; on a phone it shows short labels (EN · $).

The switches at the top of the Languages screen.
The switches at the top of the Languages screen.

Add a language and choose the default one

Where: Languages→Add a language · Default language

Five languages come ready with every text of the product: English, Vietnamese, French, German and Arabic. The default language is the one new visitors see — and the one you type your products in.

  1. Sign in as the platform's super admin — the list of languages belongs to the platform.
  2. Under Add a language click Tiếng Việt, Français, Deutsch or العربية: the language is created with all its texts and its flag.
  3. A language the site already has: click Add the texts of this project on its row. Texts still in English are replaced; texts you edited yourself are kept.
  4. Under Default language pick the language visitors see first and save. The originals of your products, categories, brands, blog posts and pages are written in this language (Vietnamese, English, Arabic… whichever you choose).

Good to know: Arabic switches the pages to right-to-left by itself.

Good to know: If the screen says the server kept fewer texts than were sent, ask your host to raise max_input_vars to 10000 and click again.

Good to know: Visitors who already chose a language keep their choice for a year.

Edit the texts of a language (with Copilot)

Where: Languages→Texts

Every word of the screens and of the shop, in each language: correct a translation, finish the ones still in English, or add a language that is not in the ready list.

  1. Open /shop-language-texts and click Edit on a language (or Add a language: name, code such as es or pt-br, and a flag picture).
  2. Tick Only the ones still in English to see what is left. The list shows 20 texts a page; the search box finds a word in the key, the English text or the translation.
  3. Type the translation beside the English text — or click ✨ Translate the ones still in English with Copilot: it fills 40 texts at a time with the site's AI. Read them over.
  4. Click Save every text. Pages show the new words within a few seconds.

Good to know: A text the site uses but this language does not have yet is listed too (still in English), so nothing is missed.

Good to know: Words inside %s, :name or {x} are filled in by the system — keep them as they are.

The texts of one language, with the English text as a guide.
The texts of one language, with the English text as a guide.

Translate products right in the lists

Where: Products · Categories · Brands · Posts · Pages→Flags on each row

Every row of a translatable list carries small flags. The dark Original badge is the language you typed the row in; a flag with a green ✓ is translated, a dashed flag with + is not yet.

  1. Open Products (or Product categories, Brands, Posts, Pages).
  2. Click a flag on a row: a window opens with the original text above each box.
  3. Type the name, summary, description and SEO texts in that language — or click ✨ Translate with Copilot to fill them, then Save.
  4. ✨ All languages with Copilot translates and saves the row in every language in one go.
  5. Switch language with the tabs at the top of the window; the green dot shows which ones are done.

Good to know: Only the texts are translated. Price, stock, photos, options and links stay those of the original — change them once, every language follows.

Good to know: English is offered as a translation when your shop is written in another language.

Good to know: Delete an original and its translations are tidied away by the server within a few minutes.

Translate a category without leaving the list.
Translate a category without leaving the list.

The Translations screen

Where: Languages→Translations

The same translations, all in one place: pick the kind of row and the language, see at a glance what is translated, and fill the rest.

  1. Open /shop-translations.
  2. Pick the kind (Products, Categories, Brands, Blog posts, Pages) and the language at the top.
  3. Rows marked Not yet have no translation in that language. Click a row: the original text shows beside each box.
  4. Type the translation or click ✨ Translate with Copilot, then Save the translation.

Good to know: The list shows 20 originals a page, newest first; search by name to find one.

Good to know: Visitors who chose that language read the translation; when a field is left empty they read the original.

Originals on the left, the translation form on the right.
Originals on the left, the translation form on the right.

Page addresses in each language

Where: Languages→Page addresses per language

Every page has an English address (/checkout, /blog…). Give it another address per language and links switch by themselves when a visitor changes language — good for search engines.

  1. Scroll to Page addresses per language at the bottom of the Languages screen.
  2. Type the address of a page in each language (for example thanh-toan for Vietnamese). An empty box keeps the English address.
  3. Click Save the addresses. Links use the new addresses within a few seconds.

Good to know: Two pages cannot share one address in the same language.

Good to know: Pages opened from emails, payments or the app (payment return, order tracking links) are best left on their English address.

One box per page and language.
One box per page and language.

Sell in several currencies

Where: Languages→Currencies

Visitors see prices in the currency they choose (USD, EUR…). Orders and reports always count in your base currency.

  1. Open /shop-currencies (super admin). The row marked Base has rate 1 — do not delete it or change its rate.
  2. Click + Add a currency: code (USD), sign ($) and rate = units of this currency for 1 unit of the base (base VND → USD ≈ 0.0000385).
  3. Choose the side of the sign and whether there is a space, check the Example column, then save.

Good to know: Changing a rate never changes an amount that is stored.

Good to know: A visitor keeps the rate they chose with until they choose again.

Good to know: Switch Multi-currency site off to sell in the base currency only.

Currencies with their rate and an example price.
Currencies with their rate and an example price.

Fonts and text size for each language

Where: Languages→Fonts and text size

Each language can have a font made for its letters — Vietnamese accents, Arabic script — and its own text size. The header menu always fits on one line.

  1. Scroll to Fonts and text size on the Languages screen.
  2. Menu text size: Auto keeps the theme's size and shrinks it slightly only when the menu would not fit; or pick 12–18 px.
  3. Leave Keep each menu item on one line ticked: when there is not enough room the spacing tightens, then the last items move into a More ▾ menu.
  4. For each language pick a font (Be Vietnam Pro, Inter, Roboto, Noto Sans, Montserrat, Lexend… or for Arabic Cairo, Tajawal, Noto Sans Arabic, IBM Plex Sans Arabic, Almarai, Readex Pro) and a text size. The Preview column shows it at once.
  5. Click Save; visitors see it on their next page.

Good to know: As the theme keeps the fonts of the theme you chose.

Good to know: Serif fonts (Lora, Merriweather, Playfair Display) suit fashion, books and magazines.

A font and a size per language, with a live preview.
A font and a size per language, with a live preview.

Products

Add a product

Where: Catalog→Products→Add product

Put an item on sale, with its own price and stock for every colour and size.

  1. Go to Catalog → Products and click Add product (or tell Copilot “add a product”).
  2. Fill in Name and Price — the only two required fields. Category, brand, photos and SKU can come later.
  3. Choose the type: Physical (stock, weight, parcel size) or Digital (no delivery; the download link appears once the order is paid).
  4. Add photos: the main one first. Write with AI drafts the description; AI can also create images once AI is set up.
  5. Under Colours and sizes each row is one colour/size with its own price, stock and photo. No variants? Keep one row called “One size”.
  6. Click Save — the product is live at once.

Good to know: The price before discount must be higher than the price, or the shop refuses it.

Good to know: Variant SKUs are built from the main SKU, e.g. TEE-001-BLK-M.

Good to know: Digital products cannot be paid cash on delivery.

What the customer sees after you save: price, price before discount, sizes, stock and extra options.
What the customer sees after you save: price, price before discount, sizes, stock and extra options.

Colours, sizes and options with their own price

Where: Catalog→Products→open a product→Colours and sizes

Sell one design in many colours and sizes, each combination with its own price, stock, SKU and photo.

  1. Open the product, section Options and prices: name the first option (e.g. Colour) and add its values.
  2. Add a second option if needed (e.g. Size). Every combination gets its own price row.
  3. New rows start at the base price plus the extra price of each value; edit the rows that differ.
  4. Adding a colour to a product that already has sizes: tick the sizes that colour comes in — one save creates them all.
  5. Each colour can have its own photo, or tick “Use the main product photo”.

Good to know: Every row needs a colour or size, a price and a whole-number stock, and no two rows may be the same.

Good to know: Or tell Copilot: “add colour Yellow to Relaxed cotton tee” — it asks for the price and the photo.

Each colour and size has its own price, with a size finder by height and weight.
Each colour and size has its own price, with a size finder by height and weight.

Import many products at once

Where: Settings→Import products

Bring a whole product list in from Excel or CSV.

  1. Prepare a CSV whose first line holds the column names: name, price, stock, category, brand, sku, colour, size, image.
  2. Rows with the same name become the colours and sizes of one product.
  3. Open Import products, paste the rows or pick the .csv file, check the preview, then import.

Good to know: The image column is a full image address (https://…).

Edit prices and stock in bulk

Where: Catalog→Price list · Stock

Change the price and stock of many products on one screen.

  1. Price list: one row per product — price, stock and status, edited in place.
  2. Stock: one row per colour/size, with a filter for items at 3 or fewer.
  3. Every stock change is recorded (opening stock, sale, cancellation, return, manual edit).

Categories, brands, tags, collections, badges

Where: Catalog→Categories · Brands · Tags · Collections · Badges

Organise the catalogue so customers filter and find things fast.

  1. Categories: the main groups (Tops, Bags…), shown in the menu and the filters.
  2. Brands: name and logo; customers can filter by brand.
  3. Tags and Collections: group items by theme (Summer 2026, Gifts) for blocks on the home page.
  4. Badges: the label on the product photo (New, Hot, Eco).
  5. Open a product and pick its category, brand, tags and badges.
The Shop page: filters by category, sorting and grid size.
The Shop page: filters by category, sorting and grid size.

Attributes, extra options and spec tables

Where: Catalog→Attributes · Product options · Spec tables

Technical details (material, battery life…) and paid extras (gift wrap, engraving).

  1. Attributes: declare once (Material: Cotton, Linen) and reuse them on many products.
  2. Product options: what the customer can add while buying, with a price (e.g. Gift wrap +15,000₫).
  3. Spec groups → Spec attributes → Spec tables: build a table and attach it to products; it shows under the description.
Description, details and delivery tabs under the product.
Description, details and delivery tabs under the product.

Approve customer reviews

Where: Catalog→Reviews

Reviews wait for your approval before they show.

  1. Open Reviews to see the ones waiting.
  2. Approve to show it on the product page, or reject it.
  3. The product's average rating updates by itself.

Count the stock

Where: Catalog→Product inventory

Every colour and size with its stock on one list. Type the number you counted — each change is written to the stock history.

  1. Open Catalog → Product inventory.
  2. Use the quick filters Low (3 or fewer) and Sold out to see what to reorder.
  3. Click the stock of a line, type the number you counted and save it.

Good to know: The list shows 20 lines a page, the lowest stock first.

Stock per colour and size.
Stock per colour and size.

Appearance

Change the theme

Where: Appearance→Themes

Pick one of 40 ready-made designs — fashion, electronics, beauty, clinic, magazine, agency… — filled with your own products.

  1. Open Appearance → Themes. Filter by industry, or let the AI suggest themes that fit your shop.
  2. Click a theme: the preview is your real shop — open a product to check prices per colour and size.
  3. Happy? Click Use this theme. Until then customers see nothing change.
  4. Going back is one click: pick the old theme again; your colours and fonts are kept.

Good to know: See all 40 themes with sample data on the Themes page.

The Electronics theme — one of the 40, from the live demo.
The Electronics theme — one of the 40, from the live demo.

Colours, fonts and layout

Where: Appearance→Customize

Main colour, header colour, heading and body fonts, corner radius, button style, banner style and product grid — on top of the current theme.

  1. Open Appearance → Customize.
  2. Pick colours, fonts, radius… A field left empty follows the theme.
  3. Check the live preview, then click Save design.

Good to know: Or tell Copilot: “dark header”, “square buttons”, “radius 4”, “search on the left”.

The same shop in the Boutique theme.
The same shop in the Boutique theme.

Arrange the home page

Where: Appearance→Home sections

Show, hide, reorder and rename the blocks: banner, flash sale, categories, new arrivals, blog, testimonials…

  1. Open Home sections. Each block has a show/hide switch, up/down arrows, a pen (title, count, style) and × to remove it.
  2. Add a block from the box at the end of the list.
  3. Save and open the shop to check.
The home page is a stack of blocks — each one can be switched off or moved.
The home page is a stack of blocks — each one can be switched off or moved.

Parts of the product page, shop page and footer

Where: Appearance→Page parts

Hide what the shop does not use (size guide, compare, reviews, related products…) for every theme.

  1. Open the screen and switch each part on or off.
  2. Save: it applies to the whole shop, whatever the theme.

The mobile app

Where: Appearance→Mobile app

The app is the same shop: choose its look, check it on the phone preview, then save.

  1. Open Mobile app and pick the app theme.
  2. Change colours, the tab bar and how products are listed (grid or list, how many per row).
  3. Click Save app design — customers' phones do not change before that.

Good to know: Or tell Copilot: “floating tab bar”, “3 products per row in the app”, “flash sale first in the app”.

The Boutique theme on a phone.
The Boutique theme on a phone.

Orders

Process an order

Where: Sales→Orders

Move an order through its steps: waiting → confirmed → packed → shipped → delivered.

  1. Open Orders and click an order.
  2. Click the next step: Confirm → Pack → Ship (with the tracking number) → Delivered.
  3. When the money arrives (bank transfer, COD collected), click Mark as paid.
  4. Cancelling asks for a reason and puts the items back in stock.

Good to know: With order emails on, the buyer gets an email at confirmation, shipping, delivery, cancellation and payment.

Good to know: Digital items show their download link once the order is paid.

The email the buyer receives when you mark the order as shipped.
The email the buyer receives when you mark the order as shipped.

Orders placed on the website

Where: Sales→Orders→web orders

Website orders are priced again from the database on the server, then become real orders; the suspicious ones wait for you.

  1. Valid web orders are accepted by themselves.
  2. Orders flagged with a problem (price changed, out of stock…): open them, then Accept or Reject with a reason.

Good to know: An order saying “the cart was changed after it was sent”: call the customer before you accept it.

What the buyer sees right after ordering: order code, amount and transfer details.
What the buyer sees right after ordering: order code, amount and transfer details.

Create an order at the counter or by phone

Where: Sales→New order

Enter an order when a customer calls, messages or buys in the store.

  1. Click New order, find the customer (or type a new one), pick products, colour/size and quantity.
  2. Choose delivery, payment and a discount code if any.
  3. Save: stock goes down at once and the order joins the list.
Every new order, from the web or typed in, is emailed to your team.
Every new order, from the web or typed in, is emailed to your team.

Returns, shipments and invoices

Where: Sales→Returns · Shipments · Invoices

Record returns, follow parcels and print invoices.

  1. Returns: create from the order and pick the items; once approved they go back to stock and are refunded if needed.
  2. Shipments: one per parcel, with carrier and tracking number.
  3. Invoices: one per order, to view and print.

Customers, carts and unfinished orders

Where: Sales→Customers · Customer carts · Unfinished orders

What each customer bought, carts left behind and orders not finished.

  1. Customers appear after their first order, with order count and total spent.
  2. Customer carts and Unfinished orders: who left what, and for how much.
  3. With the CRM installed, abandoned carts are reminded automatically (see the CRM guide).
The cart: discount code, delivery choice and the free-delivery bar.
The cart: discount code, delivery choice and the free-delivery bar.

Customers track their order

Where: Shop→/track

Customers look up an order with its code and phone number — no account needed.

  1. The customer opens Track order and types the order code (WB-…) and the phone number used.
  2. The page shows every step of the order, and download links for digital items.
Order tracking: sent → confirmed → packed → on the way → delivered.
Order tracking: sent → confirmed → packed → on the way → delivered.

Automatic order emails

Where: Order Mails

The server emails the buyer when an order is placed, confirmed, shipped, delivered, cancelled or paid, and tells your team about new orders.

  1. Open /order-mails and tick Send order emails.
  2. Fill in the shop name, web address, team email, email language and currency code; save.
  3. Emails leave within about 3 minutes. The list shows waiting, sent and failed emails with the reason.
  4. Failed ones: tick them and click Send selected again.

Good to know: Switching it on does not email old orders.

“Thank you for your order” — sent by the server a few minutes after the order.
“Thank you for your order” — sent by the server a few minutes after the order.

Payment and delivery

Payment methods

Where: Settings→Payment methods

How customers pay: cash on delivery, bank transfer or e-wallet (with a VietQR code), pay in store, or online.

  1. Add a method, give it a name and instructions (account number, what to write in the transfer).
  2. Bank details are shown only to customers who choose the transfer, next to their order.
  3. Online payment uses the platform's gateway (Pay Online). Set the success address /payment-result and cancel address /payment-cancelled.
The payment choices at checkout.
The payment choices at checkout.

Delivery fees, free delivery and tax

Where: Settings→Checkout · Tax · Countries / Provinces / Cities

Standard and express fees, collect in store, the free-delivery threshold, tax included or added.

  1. Checkout: standard fee, express fee (0 = none), free from (0 = never), collect in store.
  2. Tax: none / included / added; rate per product.
  3. Provinces / Cities: extra fee per place. Import places pastes a whole list: country, province, city, extra fee.
Checkout: delivery method, address and fees worked out on the server.
Checkout: delivery method, address and fees worked out on the server.

Countries, states and cities

Where: Settings→Countries · States · Cities · Location importer

The places you deliver to fill the address form at checkout. A state can add an extra delivery fee.

  1. Open Settings → Countries, States and Cities to add places one by one or switch a country off; on a state set the Extra delivery fee.
  2. To add many at once open Location importer: paste lines country, state, city, extra fee or pick a .csv file, then Import. Places that already exist are kept.
  3. Location exporter downloads the same file — edit it in a spreadsheet and import it back.

Good to know: The extra fee of a state is added to the standard delivery fee for addresses there.

Paste lines or pick a .csv file.
Paste lines or pick a .csv file.

Promotions

Discount codes

Where: Promotions→Discount codes

Codes customers type in the cart for a percentage or an amount off.

  1. Click Discount codes → Add. Type the code (capitals and digits) and the type: percent or amount.
  2. Set the minimum order, the maximum discount, the number of uses and the dates.
  3. Save. The price is worked out again on the server when the code is used.

Good to know: A code can be shown in the welcome popup so customers copy it with one click.

The discount code box in the cart.
The discount code box in the cart.

Flash sale with a countdown

Where: Promotions→Flash sales

A short sale on a group of products, with a countdown on the home page and the product page.

  1. Create the sale: name, percent off, start and end time.
  2. Pick the products and, if you like, a quantity limit.
  3. Switch on the Flash sale block in Home sections.
Sale price, −15% badge and the countdown on the product page.
Sale price, −15% badge and the countdown on the product page.

Sliders, ads, notices and testimonials

Where: Promotions→Sliders · Ads · Notices · Testimonials

Promotional content around the shop.

  1. Sliders: large images at the top of the home page.
  2. Ads: small banners placed in pages.
  3. Notices: the line of text above the header (e.g. free delivery from 500k).
  4. Testimonials: kind words shown on the home page.

Newsletter and push notifications

Where: Promotions→Newsletter · Push notifications

Your email subscribers, and notifications to phones that have the app.

  1. Newsletter: see and export the list.
  2. Push notifications: to everyone or one customer. Short text only — no names, addresses or amounts.
  3. Order updates are pushed to the buyer by themselves when the order moves on.

Good to know: If the tab closes while sending, the server sends the rest five minutes later.

The footer with the newsletter sign-up.
The footer with the newsletter sign-up.

Marketplace

Let other sellers open a store

Where: Marketplace→Stores · Sellers · Payouts

Other sellers open their own store in your shop; you keep a commission.

  1. Sellers apply on the Sell with us page (/sell).
  2. Open Sellers to verify and verify: the store opens.
  3. Stores: name, commission, status. Balance = delivered and paid orders minus the commission.
  4. Seller requests: sellers ask to add or edit products — approve or reject with a reason.
  5. Payouts: create a payout and mark it paid.

Good to know: The default commission is set in Settings → Marketplace.

The page where sellers apply for a store.
The page where sellers apply for a store.

Content

Blog, pages, FAQ and galleries

Where: Content→Posts · Pages · FAQ · Galleries

Blog posts, About and policy pages, frequently asked questions and photo albums.

  1. Posts → Write: title, cover image, content (with Write with AI), category, tags, SEO.
  2. Pages: About, Returns policy… then add them to the menu.
  3. FAQ: questions by group, shown on /faq.
  4. Blog report: views per post.
The blog with category filters.
The blog with category filters.

Contact inbox

Where: Content→Contact · Custom fields

Messages sent through the contact form; add your own fields to it.

  1. Open Contact to read messages and mark them handled.
  2. Custom fields: add a box to the form (e.g. Order code, Topic).
The contact form.
The contact form.

The media library

Where: Content→Media

Every picture you upload, in one place. Copy its address to use it in a banner, a page, a post or an email.

  1. Open Content → Media and click + Add: pick the picture, give it a name and (optionally) a folder such as banners.
  2. Fill Describes the picture: it is read by screen readers and search engines.
  3. Click the copy button on a picture to copy its address.

Good to know: Search by name or folder to find a picture again.

Pictures as a grid, with copy, edit and delete.
Pictures as a grid, with copy, edit and delete.

Extra questions on the Contact form

Where: Content→Custom fields

Add your own questions to the Contact form — an order number, a preferred time, a choice from a list.

  1. Open Content → Custom fields and click + Add.
  2. Type the question and choose how it is answered: one line of text, a paragraph, a number, one of a list (type the choices one per line) or a tick box.
  3. Save. The question appears on the Contact page; the answers arrive with each message in Contacts.

Settings

AI for writing and images

Where: Settings→AI

Choose the AI that writes descriptions, posts, SEO and replies — and the one that creates product images and banners.

  1. Pick a text provider (Claude, OpenAI, Gemini) and paste your API key.
  2. Pick an image provider (OpenAI or Gemini — Claude does not create images).
  3. Save. A “Write with AI” button appears in every form.

Good to know: Keys stay on the server and are used only by signed-in staff.

Switch features on and off

Where: Settings→Plugins

Turn off what the shop does not use (blog, marketplace, compare…). The feature disappears from the shop; its data is kept.

  1. Open Plugins, flip the switches and save.

Staff roles

Where: Platform admin→Users

Each person sees only their part of the back office.

  1. Shop Admin: everything.
  2. Shop Sales: orders, returns, shipments, invoices, customers, payments, sales report.
  3. Shop Catalog: products, prices, stock, categories, brands, reviews.
  4. Shop Marketing: flash sales, codes, ads, sliders, newsletter; pages, blog, FAQ, galleries, contact inbox.

Export data and system info

Where: Settings→Export data · System info

Download your data as CSV and check the server.

  1. Export data: pick a group (products, orders, customers…) and download the CSV. Every list in the menu also has its own Export button.
  2. System info: version and row count per table.

Activity logs, transactions and payment logs

Where: Overview → Activity logs · Sales → Transactions · Payment logs

Who did what in the back office, and every step of every payment.

  1. Activity logs: each change to orders, returns, shipments, the catalogue and content, with the person and the time. Filter by area.
  2. Transactions: one line for the payment of each order; marking the order paid completes it.
  3. Payment logs: created, paid, refunded — and who did it.

Good to know: The logs cannot be edited. Use Export to keep a copy.

Who did what, and when.
Who did what, and when.

Long lists: search, filters and pages

Where: Every list of the back office

Lists show 20 records a page, so screens stay quick even with thousands of orders or products.

  1. Type in the search box and press Enter (or click Search) to find a record by name, code, phone or email.
  2. Use the quick tabs (To process, Unpaid, Low stock…) and the filters next to the search box.
  3. Move between pages with ‹ 1 2 3 › under the list; the line on the left says which records you see (21–40 / 57).