Every customer, looked after by itself
One profile per person — from your shop, Shopee, Lazada, TikTok Shop, Facebook and Zalo — and care that runs along the whole journey: cart, order, delivery, warranty, rating, buying again and moving up a tier.
One profile per person, wherever they bought
Orders from your shop, Shopee, Lazada, TikTok Shop and Postora, chats from Facebook and Zalo — merged into one profile with lifetime value, RFM score, points, favourite category and COD history.
- Search by name, email or phone from anywhere
- Filter by segment, tier, risk, source
- Checkout link, discount code, ticket or warranty in one click
- Every message sent, opened and clicked
Get abandoned carts back automatically
15 minutes after a cart is left, a Zalo or app reminder goes out; after 24 hours an email with a personal, time-limited code. You see every cart, its value and how far the reminders got.
- “Viewed, not bought” reminders for repeated product views
- Recovered value counted for you
- Call notes and “give up” per cart
16 care scenarios, switched on in one click
Welcome, cart reminder, buy again, on its way, thank you, warranty, rating, review invite, COD deposit, points expiring, win back, birthday, tier up, referral thanks — over email, Zalo ZNS, SMS or app.
- Fallback channel when the customer cannot get the preferred one
- Your own texts with variables, buttons and tracked links
- Buy-again cycle and warranty per product
- Test any message on yourself first
Every message, and what happened to it
Each email, Zalo message, SMS and notification waiting or sent, with opens and clicks. Failures are retried after 10, 20 and 40 minutes. The server sends every minute — no tab has to stay open.
- Filter by status, channel and scenario
- Run the engine or send the queue now
- Background worker status with the last error
Points, tiers, rewards and games
Tiers by total spend with their own point multiplier and birthday gift, points on every order, points that pay part of the next order, rewards, referrals, a lucky wheel and a daily check-in — all on a member page your customers love.
- Bronze, Silver, Gold, Diamond — or your own
- Rewards with stock and validity
- Missions: birthday, first rating, invite a friend
- Prizes drawn on the server, never in the browser
Hear from every customer after delivery
Three days after delivery the customer is asked for stars. 1–2 stars open an urgent ticket for your team; 4–5 stars earn points and an invitation to a public review. Risky cash-on-delivery orders wait for a deposit.
- Tickets by priority with notes and status
- Every comment with its rating
- COD holds released when the deposit arrives
- Warranty claims become tickets
Facebook and Zalo in one place
Page messages, comments and Zalo OA chats side by side. Reply, send a checkout link with the live stock, open a ticket or link the person to a customer profile.
- Open, closed, by channel, by assignee
- Unread counts in the menu
Know which customers make you money
Cohort retention, LTV against CAC, campaign ROAS, channel ROAS with the cost of every message, and an RFM matrix that shows how customers moved this month.
- Any period, compared with the one before
- Marketing spend typed in per month and channel
- Dashboard with revenue, repeat rate and segments
Ask in plain words
“Profile of 0901234567”, “deal hunters”, “COD holds”, “birthdays this week”. Copilot reads the real figures and answers with the next step one click away.
- Suggestions for the questions asked most
- Answers link straight to the customer
Your rewards and screens in every language
The CRM speaks English, Vietnamese, French, German and Arabic out of the box. Members read their rewards in their own language; your team works in theirs.
- Switch the site to one language or many
- Translate rewards with Copilot
- Texts of every screen editable
What your customers receive
Real email templates of the CRM, rendered with sample data. Every text can be changed.
Cart reminderWith a personal code
Thank youAfter the first order
Tier upNew benefits
BirthdayA gift on the dayEverything else, one click away
Reads, never writes
The CRM reads Shopora and Postora and imports marketplace orders. The only thing it writes back is a one-time discount code for a customer.
Every channel
Platform mail, Resend, SendGrid or Brevo; Zalo ZNS; eSMS, SpeedSMS or Twilio; app notifications.
Three team roles
CRM Admin, CRM Care and CRM Marketing — each sees only their part.
Keep the customers you already have
Connect your shop, switch on the scenarios and watch the dashboard fill up.